What a load of rubbish (& other observations)

Much of the service work here is done by non-Scottish people, in particular Eastern Europeans seem to dominate in hotel & restaurant jobs. One theory (mine) is that the service by locals is so bad that they've had to import labour to adequately service the tourist market. We've never heard the word "no" so many times as in Scotland...as in "no, I'm sorry we can't do that/don't have that/never heard of that", etc. It's strange, but it makes things just that little bit harder than they need to be. Still, Scotland is beautiful and succeeds as a destination despite itself.
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